How to tell if counterfeit: OtterBox Commuter for Samsung Note 2 II

UPC: 660543033547

Counterfeits look so much like the real thing, there are only a few details that are different.

The easiest way to tell:

For Samsung Note 4, Galaxy S5 Wallet, and Galaxy S5, there is a serial number on the back of the hard case. As of this post, no counterfeits have this serial number.

otterbox serial number location

The serial number is always on the hard back piece. Just in a slightly different spot depending on the model.

While that way is the best way to tell, there are other ways to see if your case is counterfeit. In the event counterfeiters start using the serial number, here are some other ways to tell:

The front of the packaging.

There is no difference except the color bar which is circled. They are very close, but are different. Also notice the trademark sign on the fake one. Real ones do not have ‘TM’. However not all fakes one have this sign.

otterbox commuter samsung galaxy s5 real counterfeit retail packaging front
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The colors are so close it is hard to tell. Defenders use a green bar and is easier to tell, but the shades of grey on a Commuter are a little harder to see.

Check out the QR Code too. Fakes usually have the wrong code. Scan it and see where it goes. It if goes to the wrong product, it is fake.

The design of the logo used to be different, but new counterfeit designs have it the same as the real one. However some fake ones still show a darker counterfeit logo:

otterbox logo real fake counterfeit

There are two ways to check at the bottom for authenticity.  However the bottom only works sometimes.  I have a had a few fake cases that matched the font 100% and the barcode matched the real UPC.

But most fakes did not do that. If you think you have a fake one, enter the UPC code online and see what product it matches.

The real cases do not have bold font on the right:

otterbox commuter samsung galaxy s5 real counterfeit retail packaging bottom

Disregard any other difference on the bottom. Those very on both the real and fake one.

Now the front rubber part is where you can see a difference. Notice the black background on the fake one:

otterbox commuter samsung galaxy s5 real counterfeit case front

Conclusion: 

If your OtterBox matches any of the counterfeit signs here, it is fake. Counterfeits will show at least one flaw.

Still not able to tell if your case is real or not? Leave a comment and I try to help you.


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Common mistakes:

1.) Real OtterBoxs do not show flaws and counterfeits do. 

I have had many brand new, non-counterfeited cases show major flaws to the design. I have also had many fake cases with perfect design.

2.) You can tell by how dark the Otter appears underneath the logo. 

All new counterfeits that I have gotten in late 2014 and eary 2015 have fixed this. Now fake ones match the design perfectly.

3.) Counterfeit cases do not have a serial and real ones do.

That is halfway true. I have not seen a single counterfeit OtterBox that has a serial number. The thing is the vast majority of real OtterBoxs do not have one either. We have over 50 different OtterBox models. Only Samsung’s Note 4 and Galaxy S5 have serial numbers. The iPhone 6 plus sometimes has a serial. So if your case does have a 11 character serial, it is real. Once I see counterfeits having them, I will update this note.

 

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