How to tell if counterfeit: OtterBox Defender for the iPad Air

UPC: 660543020356

Counterfeits look so much like the real thing, there are only a few details that are different.

The front of the packaging.
There is no difference except what is circled. They are very close, but are different.

real fake otterbox defender ipad air front

The green bar at the bottom is slightly different. Counterfeits have a different shade of green. It may be hard to tell from the picture though.

Check out the QR Code too. Fakes usually have the wrong code. Scan it and see where it goes. It if goes to the wrong product, it is fake.

Notice the OtterBox logo at the top. Some counterfeits have a darker Otter. Most counterfeits have fixed this, but some still show it.

otterbox logo real fake counterfeit

Now to the bottom of the packaging:

real fake otterbox defender ipad air bottom
Two ways to tell here. If your case has bold font on the right side, it is counterfeit. Another way to check is by entering the UPC code online. If it goes to a different model, it is fake. However, some counterfeits have the right UPC code.

real fake otterbox defender ipad air case front


On the real case, there is a plaster like/padded background. The fake one is flat.

Close up of the real one:

real fake otterbox defender ipad air front background

Now the fake. Notice the background is flat:

real fake otterbox defender ipad air front background 2

Close up of the plaster/padding:

ipad 4th 2 counterfeit real case front pattern


If your OtterBox matches any of the counterfeit signs here, it is fake. Counterfeits will show at least one flaw.

Still not able to tell if your case is real or not? Leave a comment and I try to help you.

Common mistakes:

1.) Real OtterBoxs do not show flaws and counterfeits do.

I have had many brand new, non-counterfeited cases show major flaws to the design. I have also had many fake cases with perfect design.

2.) You can tell by how dark the Otter appears underneath the logo.

All new counterfeits that I have gotten in late 2014 and eary 2015 have fixed this. Now fake ones match the design perfectly.

3.) Counterfeit cases do not have a serial and real ones do.

That is halfway true. I have not seen a single counterfeit OtterBox that has a serial number. The thing is the vast majority of real OtterBoxs do not have one either. We have over 50 different OtterBox models. Only Samsung’s Note 4 and Galaxy S5 have serial numbers. The iPhone 6 plus sometimes has a serial. So if your case does have a 11 character serial, it is real. Once I see counterfeits having them, I will update this note.



  1. I bought a case from and the buttons are not working. Another company sold the ipad air case, but Amazon shipped the product. I can get the case on, but it acts like the volume is being cranked. I get no response from the power button, volume and the home button is iffy. Since it came from Amazon’s warehouse, is it safe to say it’s not counterfeit and I just have a dud?


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