How to tell if counterfeit: OtterBox Commuter for Samsung Galaxy Note 4

UPC: 660543355496

Counterfeits look so much like the real thing, there are only a few details that are different.

The easiest way to tell:

For Samsung Note 4, Galaxy S5 Wallet, and Galaxy S5, there is a serial number on the back of the hard case. As of this post, no counterfeits have this serial number.

otterbox serial number location

The serial number is always on the hard back piece. Just in a slightly different spot depending on the model.

While that way is the best way to tell, there are other ways to see if your case is counterfeit. In the event counterfeiters start using the serial number, here are some other ways to tell:

The front of the packaging.

There is no difference except the color bar which is circled. They are very close, but are different.

otterbox commuter samsung galaxy note 4 real counterfeit retail packaging front
The colors are so close it is hard to tell. Defenders use a green bar and is easier to tell, but the shades of grey on a Commuter are a little harder to see.

Check out the QR Code too. Fakes usually have the wrong code. Scan it and see where it goes. It if goes to the wrong product, it is fake.

The design of the logo used to be different, but new counterfeit designs have it the same as the real one. However some fake ones still show a darker counterfeit logo:

otterbox logo real fake counterfeit

There are two ways to check at the bottom for authenticity.  However the bottom only works sometimes.  I have a had a few fake cases that matched the font 100% and the barcode matched the real UPC.

But most fakes did not do that. If you think you have a fake one, enter the UPC code online and see what product it matches.

The real cases do not have bold font on the right side:

otterbox commuter samsung galaxy note 4 real counterfeit retail packaging bottom

The front of the case shows differences. Notice the fake one has one large border and the real case only has one border and it only covers the manufacturing time stamp.

otterbox commuter samsung galaxy note 4 real counterfeit case front

Close up of the real one:

otterbox commuter samsung galaxy note 4 real counterfeit case front close

The fake one:

otterbox commuter samsung galaxy note 4 real counterfeit case front close a


If your OtterBox matches any of the counterfeit signs here, it is fake. Counterfeits will show at least one flaw.

Still not able to tell if your case is real or not? Leave a comment and I try to help you.

Common mistakes:

1.) Real OtterBoxs do not show flaws and counterfeits do. 

I have had many brand new, non-counterfeited cases show major flaws to the design. I have also had many fake cases with perfect design.

2.) You can tell by how dark the Otter appears underneath the logo. 

All new counterfeits that I have gotten in late 2014 and eary 2015 have fixed this. Now fake ones match the design perfectly.


  1. Hi. I just received an Otter box Commuter for my Samsung Galaxy Note 4. I bought it on EBay. I was checking all your comparisons and everything seems fine, until I checked the hard shell. It doesn’t have a serial number. I even scanned the QR code and it took me to the Otter Box site in the US.
    Any help will be appreciated

      • Thanks a lot, Kevin. I went to a Best Buy since the Otterbox page listed it as one of the stores that sells the genuine product and also verified that in fact, the hard shell has a serial number. I’m returning the product.

  2. Do you know if the Samsung S6 Otter Box Commuter cases all have serial numbers on the inside of the hard case?
    Thanks in advance

    • Hi Val,

      I am working on uploading a guide for the S6, but yes, all S6’s have a serial number. Even thought the phone was just released, there are already counterfeits. So if your is missing the serial, it is fake.

  3. Hello,
    Just got a fake from a store on amazon. fr – the guy also have an eBay account. Reported to Amazon and I will report also to Otter. Thanks for the pictures, I checked with the fake and the differences were there.


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